For all orders via our online shop by consumers and entrepreneurs, the following terms and conditions apply.
A consumer is any natural person who enters into a legal transaction for purposes which are predominantly neither commercial nor self-employed. Entrepreneur is a natural or legal person or a legal partnership that, in the course of entering into a legal transaction, acts in the role of its commercial or independent professional activity.
With regard to entrepreneurs, these terms and conditions also apply to future business relationships, without us having to refer to them again. If the entrepreneur uses conflicting or supplementary terms and conditions, its validity is hereby contradicted; they only become part of the contract if we have expressly consented to this.
2. Contracting party, conclusion of contract
The order is made with Citygesichter GmbH- Networking, Travel & Events, Marketing.
By placing the products in our online shop, we make a binding offer to conclude a contract for these items. You can initially put our products into the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the corrective aids provided and explained in the order process. The contract is concluded by accepting the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after sending the order you will receive a confirmation by e-mail.
3. Contract language, contract text storage
The languages available for the contract are German and English.
We save the contract text and send you the order data and our terms and conditions by e-mail. The text of the contract is no longer accessible via the Internet for security reasons.
4. Terms of delivery
We deliver free of charge (Print@home).
We only deliver by email. Unfortunately, a self collection of the product is not possible.
We do not deliver to packing stations.
The following payment methods are basically available in our online shop:
When selecting the payment method of advance payment, we will give you our bank details and your order will be released after receipt of your payment. Please note that your tour must be paid before starting.
By submitting your order, you also transmit your credit card data to us at the same time.
After checking your legitimacy as a legitimate cardholder, we request your credit card issuer immediately after the order to initiate the payment transaction. The payment transaction is automatically performed by the credit card company and charged to your card.
In the order process you will be redirected to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you must be registered there or first register, legitimize with your access data and confirm the payment order to us. After placing the order in the shop, we request PayPal to initiate the payment transaction. The payment transaction will be carried out automatically by PayPal immediately thereafter. You'll get more information during the ordering process.
After placing the order, you will be redirected to the website of the online provider SOFORT Überweisung. In order to be able to pay the invoice amount via SOFORT Überweisung, you must have an online banking account with PIN / TAN procedure activated for participation in SOFORT Überweisung. Also, you must have yourself legitimized and confirm the payment order to us. You'll get more information during the ordering process. The payment transaction will be carried out immediately by SOFORT Überweisung and your account will be debited.
After placing the order, you will be redirected to the website of your bank. In order to pay the invoice amount through Giropay, you must have an online banking account with PIN / TAN procedure activated to participate in Giropay. Also, you must legitimize yourself and confirm the payment order to us. You'll get more information during the ordering process. The payment transaction will be executed immediately afterwards and your account will be charged.
In cooperation with Klarna AB (www.klarna.com), Sveavägen 46, Stockholm, Sweden, we offer you to get the invoice in the payment options.
Please note that Klarna Invoice is only available to consumers (natural person) and that payment must be made to Klarna.
When buying with Klarna, you always get the booking confirmation first and you always have a payment period of 14 days. Please note, however, that your booked tour must be paid before you start.
The complete terms and conditions for the Klarna Invoice can be found here: https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/invoice?fee=0.
You pay the invoiced amount to our bank account and after that you receive the booking confirmation.
6. Warranty and guarantees
Regarding warranty and guaranties, our Customer Service will give you detailed information. You can contact our Customer Service on weekdays from 9 am to 5 pm by telefone +49 (0) 1590 1212 581 or by e-mail to kontakt(at)citygesichter.de or with this contact form.
7. Code of conduct
We have the following codes of conduct:
Trusted Shops Quality Criteria
8. Online dispute resolution
The European Commission provides a platform for online dispute resolution (OS), available here https://ec.europa.eu/consumers/odr/. Consumers have the possibility to use this platform to resolve their disputes.
In order to settle disputes arising from a contractual relationship with a consumer or whether such a contractual relationship exists at all, we are obliged to participate in dispute settlement proceedings before a consumer arbitration board. Responsible is the General Consumer Arbitration Center of the Center for Arbitration e.V., Straßburger Straße 8, 77694 Kehl am Rhein, www.verbraucher-schlichter.de.
We will participate in a dispute resolution procedure mentioned at the above address.
9. Final provisions
If you are an entrepreneur, then German law applies and not the UN sales law.
If you are a merchant within the meaning of the Commercial Code, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is the Court located at our place of business.